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Start by making sure the robot is up to date. Many problems are already fixed in a newer release.

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Common problems

Using an iPhone? The leader arm connects over USB-C and doesn’t work with iOS devices yet. Ping us on Discord and we’ll get you a free Android phone for leader arm teleoperation.

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Read the logs

Open the web app’s Logging page, or SSH in and attach to the process session:
Each tmux pane runs a part of the stack. Look for red errors or panes that keep restarting. Switch windows with Ctrl+B then a number, scroll with Ctrl+B then [, and detach with Ctrl+B then D.

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Find your MARS ID

The number in the Bluetooth name is your ID: MARS the 12th is ID 12. Over SSH:
Robots 1 to 11, shipped before January 2026, needed a one-time setup fix. If yours was never set up, contact us on Discord.

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Get help

Ask on Discord, where the team and other owners answer daily, or email axel@innate.bot. Include:
  • your MARS ID and OS version (innate update status)
  • the exact error message and the node it came from
  • what you were doing when it happened